1. About us and our terms: This website and the products and services presented and offered on it is operated by Mel Bakes Well. This is the summary of our terms and conditions setting out how you may use the website and place orders for our products and services, amongst others. Note that this is a summary of our terms; the full version of this document is available on request. When you use our website or place an order with us, you agree to be bound by our terms. Please contact us if you have any questions about our terms.
2. Using this website: We may restrict access to our website at any time. We make no representations, warranties or guarantees about the accuracy or completeness of any content presented on or linked to from our website.
3. Contract: Your order will be considered an offer you make to us. If we accept your order, we will inform you in writing and a contract between us will be formed. If you wish to make changes to your order, please inform us as soon as possible. While we may be able to make changes to your existing order, you acknowledge that we have no obligation to do so.
4. Changing your mind, returns, refunds: Most of our products are foodstuffs and you do not generally have the right to change your mind in respect of them. We are legally obliged to provide products which are as described, fit for purpose and of satisfactory quality. We will only consider returns of and refunds for products which do not meet these criteria, and will do so at our sole discretion. Please contact us if you would like to discuss your return or refund.
5. Our products: The images of the products on our website are for illustrative purposes only. We cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Similarly, all sizes, weights, dimensions and measurements indicated on our website have a reasonable degree of tolerance.
6. Delivery and collection: Delivery of your products or services will take place as indicated in the order or as agreed otherwise in writing. Where you agree to collect your products, we will aim (but cannot guarantee) to prepare your products for the agreed time, but cannot be responsible for any reduced quality of the product resulting from your delayed collection. We may charge extra fees if you request us to make any change to the collection time or delivery method specified in your order.
7. Payment: The prices of our products will generally be displayed on our website and confirmed in the order. By placing the order you agree to pay the respective price. If the price displayed on the website is incorrect, we may refuse to accept your order and correct the price, or cancel the order if we have already accepted it. You acknowledge that we use a third-party card payment provider to process all payments to and from us.
8. Cancellation: You may only cancel your order (or terminate the contract) if there is a risk of significant delay of your order, if we have changed or suspended the supply of the products you have orders, or if we have told you or done something wrong. We may cancel your order is we have not received your payment in full, or if you have not given us all information necessary for the fulfilment of your order. If you would like to cancel your order, please contact us to discuss your options.
9. Our liability: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. In no event will our total liability to you exceed the value of the order your claim concerns. We do not exclude or limit in any way our liability to you for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.
10. Supply of products: We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. Applicable law and jurisdiction: These terms and the contract concluded between you and us will be governed by English law and you can bring legal proceedings in respect of the products in English courts. If you are a consumer in Scotland or Northern Ireland, respective laws and jurisdiction of the respective courts will apply.
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